Software & Hardware Support

TISCOR's Support Services cover all of your support needs for both software and hardware products. Our experienced team of technical support representatives will provide thorough, detailed answers and product information.

TISCOR also offers a full-service, state-of-the-art repair department located in the TISCOR facility. The repair team is dedicated to providing the highest level of repair service available.

Software Support

Technical support representatives are available Monday – Friday from 6:00 am to 5:00 pm PST. Support is available by phone at 800.443.0495 or via email. Please visit the Contact Us section of the website for the correct email address for your product.

TISCOR provides support services for all software products purchased for a period of 90-days from the date of purchase. Extended support services packages may be purchased separately (please contact a sales representative for pricing).

All customers holding current support contracts are eligible to receive software maintenance releases. Customers are notified via email when maintenance releases are available, and have the option of downloading the release from the TISCOR FTP site, or receiving a CD.

Hardware Support

TISCOR will repair or replace your hand-held data collection device, including parts and labor, if the device is found to be defective during the initial support period. Service consists of all activities necessary to restore non-operational equipment to operational status. Cost-effective extended service packages are available and are recommended for Pocket PC devices. Alternatively, repairs can be performed on a time-and-material basis. Hardware support covers manufacturing defects and normal wear and tear incurred during normal use of the equipment. Replacement parts may be new, refurbished or reconditioned.