|
|
Remote Technical Support
To start your Remote Technical Support session, please input your name
and the Support Session Number provided by the representative:
How It Works:
| Step 1: |
Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter your name and the code in the fields above and click the "Start »" button to initiate the remote screen-sharing session |
| Step 2: |
You are prompted to download a small virus-free plug-in. |
| Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
| Step 4: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
|
|
|
|
|
|
|
